Terms of Service

The following terms and conditions along with any other policies or guidelines posted on this site shall govern your use of this site. If you visit our site or make a purchase, you are agreeing to the following terms and conditions. Please read through them before making a purchase. Purchasing tickets from a ticket broker can is different than buying directly from the box office or their agent (i.e. TicketMaster).

1. Purchasing

We provide you with the service of locating tickets for you that are typically not available through normal channels so most tickets are purchased specifically for you upon your placement of an order. Because you are buying from an independent ticket broker, the price is based on a market price, NOT the original price printed on the tickets. As such, the price you pay is typically substantially higher than the price printed on the tickets.

2. Returns

There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This is necessary because we have purchased tickets from the listing seller on your behalf and we are unable return them. Please order tickets only after you are certain you want them. If you would like to sell the tickets that you purchased from us you can contact our consignment department. If you originally purchased those tickets from us and we are able to sell your tickets our consignment fees for selling your tickets will be waived and you will receive 100% of the amount that we sell them for, up to the amount that you paid for them. Since consignment tickets are your property you need communicate with us as to the price you want for your tickets and if and when you want your tickets returned to you in the event that they do not sell.

3. Prices & Seating

All Prices are guaranteed at the time the order is CONFIRMED. Since tickets are bought and sold on an open market, prices are subject to change at any time. When we fill the order if the price has risen you can cancel your order and your credit card will not be charged. We will never charge you more than you authorized. Since we represent thousands of ticket sellers and season ticket holders who all post tickets for sale on our website, we cannot be responsible for typographical errors within the inventory listed for sale. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available) and also be given the option to cancel your order. Please check your tickets carefully once they arrive. Any discrepancies need to be brought to our attention within 48 hours after receiving your tickets in order to ensure the error can be rectified.

In the event the exact tickets you requested are not available we reserve the right to automatically upgrade your seats at no charge to a closer section or row.

4. Credit Card Purchases

Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us may result in legal action brought against you.

5. Order Processing

You will receive an e-mail immediately after you place your ticket request confirming that we have received it. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. You will receive an additional email once your order has been filled. Just because you have not yet received an order confirmation does not mean that we have not begun performing our service or already purchased the tickets you requested on your behalf. If you do not receive an order confirmation or updated status, please call our office to check on your order. NEVER assume your order is cancelled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 5PM our local time weekdays may not be processed until the next business day.

6. Event Dates and Times

Event dates and times printed on the face of the tickets are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date. It is YOUR responsibility to ensure you show up at the event when it actually takes place.

7. Delivery

TICKETS MAY NOT SHIP OUT IMMEDIATELY. Sometimes the primary ticket seller does not ship their ticket out right away. We will still sell those tickets, even though they may not be available for immediate delivery. You may place the order, and once we CONFIRM the order, it is confirmed, the ticket might not arrive until later, sometimes as late as the day before the event. This is not the norm, but it does happen sometimes. Once we confirm an order, it does GUARANTEE the ticket. In the event a confirmed seat is undeliverable, we will upgrade you at no charge. If we are unable to provide an upgrade, our liability shall be limited to 200% of the purchase price. We assume no liability for travel, lodging or other incidental expenses.

All deliveries are made via an express delivery service (FedEx, Express Mail, Messenger, etc.) and most deliveries will require a signature. It is your responsibility to be available to accept the delivery. You also agree to provide us with a secure delivery location and authorize anybody at that address to act as your agent to accept delivery of the package for you. If for any reason your tickets are returned to us or could not be delivered we will attempt to contact you to arrange for another delivery attempt. If you are unavailable or you refuse delivery of your tickets we will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets however if no communication can be made we will price them appropriately to attempt to recover as much of your money as possible. This may be substantially less than you paid in some cases in an attempt to get you something for your tickets instead of having them expire worthless. However, if the tickets are not sold by the event date, we will return your tickets to you shortly after the event. It is always in your best interest to remain in contact with us regarding the pricing of your tickets. You also have the right at any time, before we sell them, to request your tickets to be sent back to you prior to your event date. Simply request your tickets to be shipped in a manner that will get them back to you in time for your event. Please take into account any potential delays such as adverse weather conditions as we are not responsible under any circumstances for timely delivery of your consignment tickets.

8. Deposits

All deposits are non-refundable. Even though you have not received the tickets yet, we have already committed to purchasing tickets for you by the time your order is confirmed.

9. Lost or Stolen Tickets

When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.

10. Cancelled Events

If an event is cancelled for any reason other than an act of God (rain out, earthquake, flood, etc.), war, terrorism, strike or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE BY THE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event no refunds will be made. You must exchange the ticket at the ballpark for a seat to a future game that is still available. In all other cases mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets however, no refund or percentage of refund can be guaranteed.

11. Postponed Events

If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. Since we are not able to obtain a refund on the tickets that we purchased for you we are in turn not able to offer customers refunds on postponed events. If you cannot make the new date we can only offer to waive the fees charged by our consignment department. If we are able to sell your tickets you would receive 100% of the amount that we sell them for up to the price that you paid. Concert Connection will make every attempt possible to sell consignment tickets ahead of any other tickets listed for that event.

12. Tax and Shipping Charges

You are responsible for paying any sales taxes that may be applicable to your local jurisdiction.

13. Translation Policy

In the event that any statement in any translated version of this web site conflicts with the English version, the statement in the English version shall prevail.

14. Limitations of Liability

We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price.

We are not responsible for the conditions or the actions of the crowd at any event.

The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you.

In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees.

15. Disclaimer

We Are Not The Official Box Office.

The Box Office is the term used to describe the original selling source for tickets. If available, tickets from the box office are generally less expensive, but the seat selection may be severely limited. If you are unable to obtain the tickets you want through the box office, and you are willing to pay above the face value for tickets, we can help you get the seats you are looking for.

Concert Connection is an independent agency that buys and resells event tickets on the secondary market. We apply a service charge to each ticket that we sell, so the price printed on the ticket will not be our selling price. Since our tickets are sold on the secondary market, our prices are determined by the "market value". The "market value" can be substantially higher than the "face value" of the ticket. In most cases, we have to pay quite a bit over the "face value" for the tickets that we offer for sale.

Concert Connection is not affiliated with and is not licensed by any act, venue, promoter, league or team. All copyrights, trademarks or trade names used by Concert Connection are for descriptive purposes only and not by or on behalf of these entities.