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| FAQ-Frequently Asked Questions |
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| Q. Can I cancel for any reason after I place an order? |
| A. No. All sales are final and there are no cancellations or exchanges. |
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| Q. Will I get a refund if my event cancels? |
| A. If an event completely cancels and is not rescheduled, then a full refund will be issued, but if only part of an event cancels, then there are no refunds issued. Please contact us to find our more details about our refund policy. |
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| Q. Is the price I pay the same as the price printed on the ticket I receive? |
| A. No, you are paying a premium for our value-added service. The price you are paying is the current market value for the tickets you are ordering. We specialize in obtaining hard-to-find tickets and resell tickets above face value (the price printed on the ticket). |
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| Q. Who decides what price the tickets are sold for? |
| A. All ticket prices are based upon the current market value, which is influenced by supply and demand. Therefore, we are constantly updating our ticket prices to accurately reflect the current market value. Our prices are subject to change at any time and without notice. |
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| Q. Where do you get your tickets from? |
| A. We buy our tickets from a variety of locations, including; ticket box offices, season ticket holders and other ticket resellers. We often purchase tickets from customers like you who have extra tickets to sell. |
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| Q. Where is your corporate office located? |
| A. Please click on the "contact us" link at the bottom of the page to get all of our address information. |
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| Q. Will my tickets be shipped to me the same day I order them? |
| A. Tickets are sent as soon as the order is processed. That means we will ship your tickets to you (via the shipping method you selected) immediately after the FedEx tracking number is assigned. Most tickets are shipped within a few days of the date they were ordered. |
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| Q. Can I have my tickets shipped to an address different than the address on my credit card? |
| A. No, on all online orders we must ship the tickets to the same address where you recieve the billing statements on your credit card. |
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| Q. Can I get tickets for events not listed on your website? |
| A. Yes, if you submit an Event Request we will try to find the tickets you need. |
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| Q. What are the seating designation used for concerts to indicate seating level? |
| A. Each arena and show has different terms to identify the different seating locations. But, there are four principle areas: floor seating, arena-level seating, club-level seating and mezzanine-level seating. Arena-level seats are just above the floor and are also referred to as lower-level seats. Club-level seats are the intermediary seats between the arena and mezzanine seats that are also referred to as mid-level seating. Mezzanine-level seats are traditionally the highest balcony-level and are commonly referred to as upper-level seats. If you have any questions about the location of the seats, please contact us prior to ordering them. |
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| Q. Why are similar seats priced differently? |
| A. Concert Connection has multiple sources for tickets. Different sources have different costs involved. We attempt to offer you the best at the best price. You may find a better seat listed on the site, that costs less than the most expensive seat. Please look at the seating diagrams or call 1-800-ALL-SHOWS if you have any specific questions about seating at a venue. |
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| Q. Will my tickets be shipped to me the same day I order them? |
| A. Most tickets are in stock to ship within a couple days of placing your order. Sometimes tickets are not sent out from the original seller of the tickets until the week of the show, in which case we will ship your tickets as soon as they are received from our source. |
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Refund Policy: All sales are final, there are no refunds, exchanges or cancellations. If an event is postponed, the tickets you ordered will be valid for the new date. If the event is canceled and not rescheduled, return your tickets to our corporate address for a full refund of the purchase price (less shipping charges). Please send the tickets via certified mail or some other trackable method. We are not responsible for tickets not received in our office. |
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| Q. How do you ship? |
| A. Tickets are sent via Federal Express to the confirmed billing address of the credit card used. A signature may be required upon delivery. |
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| Q. Do you ship to PO boxes? |
| A. We will ship to a PO Box, but only if the event is more than 1 week away from the date of your order. A surcharge of $12.50 will apply IN ADDITION to the FedEx fee on the website. This is because we must ship the tickets an additional time. |
| (Note: some of these may differ from policies for ordering over the phone.) |
